This Privacy Notice (the “Notice“) describes the information that CaesarStone Ltd. and/or its affiliates (“CS“, “we”, “us”, “our”) collect and process from visitors to our website https://www.caesarstoneus.com/ (the “Website”). It also describes our practices for collecting, using, maintaining and processing your information, and the rights and options available to you with respect to the personal data we process.
PERSONAL DATA COLLECTED
We process information you provide us when you submit an inquiry through our Website, by email or through another contact channe
You can submit an inquiry through our online contact form or by calling, emailing or writing to us. We will collect the information you provide in the inquiry, which typically includes your name, email address, other contact information, country/state, and the text of your message. We refer to this as “Inquiry Information”. The mandatory fields for completion of our online contact-us forms will be marked as such.
We process your information when you register as a user on the Website.
If you register as a user on the Website via the “Personal Area” feature on the Website, we will collect and process your name, email address, and chosen account password. We will also collect information about products and styles you liked, your answers to our design style questionnaires etc. The above information is referred to as “User Account Information”.
You do not have a legal obligation to provide us with the abovementioned information; however, if you choose not to provide this information we may not be able to respond to your inquiry or register you on the Website.
We also collect analytics information about your use of the Website.
When you use the Website, we record and collect certain information about your interactions with the Website, including the IP address from which you access the Website, the page you visited before accessing the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website. We refer to this as Analytics Information“.
HOW YOUR PERSONAL DATA IS USED
To respond to and handle your inquiry.
We will use your Inquiry Information to contact you about your inquiry and handle your inquiry.
To allow you access to administer your user account on the Website.
We will use your User Account Information to administer your user account on the Website.
To send you administrative and marketing communications
We will use your Inquiry Information and User Account Information to send you administrative communications regarding your use of the Website. We may also use your information to send you our newsletters and other marketing communications about CS’s services and products via email. Where we also wish to send you marketing communications via SMS text messages, we will ask for your explicit consent. You will be able to withdraw your consent to receive marketing communications via email or via SMS text messages at any time via the “unsubscribe” link enclosed in each marketing communication you will receive from us.
We will use the Analytics Information for enhancing and developing our Website.
We will use the Analytics Information for development and enhancement of the Website, our email communications and the products and services we offer to customers and users. We also use Analytics Information to better understand the market in which CS operates in and for managerial reporting and business planning.
WHO WILL PROCESS YOUR DATA
We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.
We will share your information with our service providers who help us to operate the Website and our business.
We will share your information with our service providers who assist us with the internal operations of our business and the Website. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes.
We will share your Information with competent authorities if you abused your right to use the Website or violated any applicable law.
If you have abused your rights to use the Website, or violated any applicable law, we may share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.
We will share your Information if we are legally required to do so.
If we are required to disclose your information by a judicial, governmental or regulatory authority.
We will share your Information with third-parties in any event of change in CS’s structure.
If CS’s operation is reorganized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share your information only as required to enable the structural change in the operation of CS.
We do not sell your information.
We do not sell your information, nor have we done so in the past 12 months.
You can always delete or disable cookies.
You can always delete the cookies saved on your device through the settings of your computer browser or device. You can also disable cookies for future use through the settings of your computer browser or device.
SECURITY AND DATA RETENTION
We will retain your information for as long as we need it to operate the Website and interact with users, and thereafter as needed for record-keeping purposes.
We will retain your Information for the duration needed to support our ordinary business activities operating the Website and interacting with users. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.
We implement measures to secure your Information
We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Website will be immune from information security risks.
INTERNATIONAL DATA TRANSFERS
We will internationally transfer your Information only in accordance with applicable data protection laws.
If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.
ADDITIONAL INFORMATION FOR INDIVIDUALS IN CALIFORNIA
Below is a detailed description of the information we collect from visitors to our Website and the business or commercial purposes for which we use each category of personal information. This is also the information we have collected in the past 12 months.
Your rights as a California resident under the CCPA
Disclosure of personal information we collect about you.
You have the right to know:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information is collected;
- Our business or commercial purpose for collecting personal information;
- The categories of third parties with whom we share personal information; and
The specific pieces of personal information we have collected about you.
Right to deletion.
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Protection against discrimination
You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:
- Deny goods or services to you;
- Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
- Provide a different level or quality of goods or services to you; or
- Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information.
Exercising your CCPA rights
You have a number of ways to exercise your CCPA rights:
- Individuals from California can submit their CCPA requests by contacting CS either by :
- Phone: 877.9QUARTZ (978.2789)
- Email: [email protected]
Each request will undergo identity verification as required under the CCPA. CS will send the requester a verification email link to the email on file.
Additionally, if you request access to your information CS has on file, then after your verify your email (as explained above), CS will also send an email requesting that you complete and sign a declaration form, as required under the CCPA.
If your identity cannot be verified, or you request access to your information but not return the completed and signed declaration form, CS will not disclose any specific pieces of personal information, and will not delete user information, as supported under the CCPA. You may also designate an authorized agent to make a request under the CCPA on your behalf. To do so, you need to provide the authorized agent written permission to do so and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained above.
Additional information about cookies
Our Websites does not respond to browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party website or online services. Other parties may collect personally identifiable information about an individual consumer’s online activities over time and across different websites when you use our Website.
The Website is not directed to users under 18.
The Website is not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow children under the age of 18 to use the Website.
CHANGES TO THIS PRIVACY NOTICE
Changes to this Privacy Notice.
From time to time, we may change this Notice. The latest version of the Notice will always be accessible here.
Updated: December, 2020.
The Website provides content and information about the products and services offered by the Company. The Website’s content is presented for informative purposes only.
- CONTACTING US VIA THE WEBSITE
You have various ways of contacting us through the Website. However, nothing on the Website or in your submitted inquiries requires us to make any engagements or business arrangement with you, partner with you, provide any products or services to you, engage in any present or future marketing activities or engage in any discussions or negotiations with you.
2. ACCEPTABLE USE OF THE WEBSITE
When using the Website, you must not –
(a) modify, adapt, translate, copy, reproduce, imitate, distribute, publish or resell any content displayed on the Website, including but not limited to the trademarks and copyrights of the Company and its affiliates, or to make derivative use of the Website or its contents;
(b) make commercial use of the Website or any content displayed on the Website;
(c) violate or attempt to violate the security of the Website, or bypass any technical measures used to prevent or restrict access to any portion of the Website;
(d) reverse engineer, decompile or disassemble the Website, or convert into human readable form any of the contents of the Website not intended to be so read, including but not limited to using or directly viewing the underlying code for the Website except as interpreted and displayed in a web browser;
(e) use any data mining, robots, or similar automated data gathering and extraction tools to access the Website;
(f) Collect, harvest, obtain or process personal information of or about other users of the Website;
(g) interfere with or attempt to interfere with the proper working of the Website or otherwise engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or which, as determined by us, may harm the Company or users of the Website or expose them to liability;
(h) alter or modify, or attempt to modify, any part of the Website;
(i) attempt to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website through hacking, cracking, mining, phishing or any other means;
(j) Displaying the Website or any part thereof in an exposed or concealed frame, or linking to elements or portions of the Website;
(k) use reports, content, electronic documentation or other materials available on the Website to feed any downstream product, application or website; or
(l) violate any applicable law.
WE MAY EMPLOY TECHNOLOGICAL MEASURES TO DETECT AND PREVENT FRAUDULENT OR ABUSIVE USE OF THE WEBSITE.
3. SITE PROMOTIONS
4. INTELLECTUAL PROPERTY
The intellectual property rights associated with the Website, including copyrights, trademarks, trade names, patents, trade secrets, work methods and processes, and any other right, are the sole property of the Company or its third-party licensors. These rights apply, among others, to information, articles, images, content, graphic design, data and its processing, the Website’s “look and feel”, computer code and any other detail concerning its operation.
You are not allowed to copy, duplicate, distribute, sell, make available, market and translate any information, including trademarks, images, pictures, texts and computer code from the Website, without the Company’s explicit prior and written consent.
Trademarks featured on the Website (whether registered or not) are the sole property of the Company and/or its third-party licensors. You may not use them without our prior written consent.
Any download of data and/or files from the Website shall be at your own risk. The Company Shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
6. LINKING TO THE WEBSITE
Unless you have a written agreement or a specific consent in effect with the Company which states otherwise, links to the Website may be provided only in the following manner: (a) links must not suggest or otherwise create the false appearance that the Company is affiliated with any person or entity, or that the Company otherwise endorses, sponsors or is affiliated with any product or service; (b) the appearance, position and other aspects of any link to the Website may not be such as to damage or dilute the goodwill associated with the Company’s name and trademarks; (c) all links to the Website must “point” to the URL “http://www.caesarstone.com” and not to other pages within the Website; (d) all links to the Website, when activated by a user, must not display the Website within a “frame” on the linking Website, or any other Website.
Without limiting any of the above, the Company reserves the right to revoke its above consent to the providing of any link to the Website, at any time in its sole discretion.
7. AGE RESTRICTION AND ELIGIBILITY
If you are under the age of 18, you may not use the Website in any way. By using, accessing, or registering with the Website, you declare that you are 18 years of age or older.
8. CHANGES AND AVAILABILITY
From time to time, we may change the Website’s structure, layout, design or display, as well as the scope and availability of the information and content therein, without prior notice. Changes of this type by their very nature may result in glitches or cause inconvenience of some kind.
The operation of the Website depends on various factors such as software, hardware and communication networks of the Company, its contractors and suppliers. By their nature, these factors are not fault free.
YOU AGREE AND ACKNOWLEDGE THAT WE DO NOT ASSUME ANY RESPONSIBILITY WITH RESPECT TO, OR IN CONNECTION WITH THE INTRODUCTION OF SUCH CHANGES OR FROM ANY MALFUNCTIONS OR FAILURES THAT MAY RESULT THEREFROM.
The availability, quality and functionality of the Website depends on various factors, including communication networks, and the quality of broadband/cellular/WiFi network connectivity, which are provided by third parties, at their responsibility. These factors are also not fault-free.
WE DO NOT WARRANT THAT THE WEBSITE WILL OPERATE WITHOUT DISRUPTION, ERRORS OR INTERRUPTIONS, OR THAT IT WILL BE ACCESSIBLE, OR AVAILABLE AT ALL TIMES OR IMMUNE FROM ERRORS, GLITCHES OR UNAUTHORIZED ACCESS.
YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE IS BEING PROVIDED FOR USE “AS IS” AND “WITH ALL FAULTS”. YOU WILL HAVE NO PLEA, CLAIM OR DEMAND AGAINST THE COMPANY OR ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS AND AGENTS (“STAFF”), IN RESPECT OF THE WEBSITE’S FEATURES, CONTENT, LIMITATIONS OR COMPATIBILITY WITH YOUR NEEDS. YOUR USE OF THE WEBSITE AND THE INFORMATION PUBLISHED ON THE WEBSITE, IS AT YOUR FULL AND EXCLUSIVE RISK. WE DISCLAIM ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY OR ACCURACY.
THE COMPANY DOES NOT WARRANT, AND HEREBY DISCLAIMS ANY WARRANTIES, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE ACCURACY, ADEQUACY OR COMPLETENESS OF THE WEBSITE, INFORMATION AND CONTENT OBTAIND FROM THE WEBSITE OR LINKS TO OTHER WEBSITES.
10. LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES WHATSOEVER WILL THE COMPANY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY OTHER ENTITY FOR ANY DIRECT, COMPENSATORY, INDIRECT, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFITS AND LOST BUSINESS OPPORTUNITIES), SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES THAT RESULT FROM OR RELATE IN ANY MANNER WHATSOEVER TO YOUR USE OF THE WEBSITE, INABILITY TO USE THE WEBSITE, OR RELIANCE ON ITS CONTENT (INCLUDING BUT NOT LIMITED TO ANY STOCK QUOTES WHICH MAY APPEAR IN THE WEBSITE) OR TO ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, SECURITY BREACHES RELATED TO THE WEBSITE, OR FROM ANY COMMUNICATION WITH THE COMPANY, OR FROM RETENTION, DELETION, DISCLOSURE AND ANY OTHER USE OR LOSS OF CONTENT OR INFORMATION. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE COMPANY, ITS PARENT, SUBSIDIARIES OR AFFILIATES — WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY — ARISING OUT OF OR RELATING TO THE USE OF THIS SITE EXCEED THE TOTAL AMOUNT YOU PAID TO THE COMPANY TO ACCESS ITS SERVICES AND/OR WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
12. THIRD PARTY’S LINKS
The Website may contain links to content published on other websites provided by third parties. We do not operate or monitor these websites and content. You may find these websites or the information and content posted there objectionable or not compatible with your requirements. By linking to a certain website, we do not endorse, or sponsor its content, or confirm its accuracy, credibility, authenticity, reliability, validity, integrity, or legality. We assume no responsibility or liability for such third-party websites or content, or their availability, or for any transactions or dealings made between you and such third-party websites.
13. RIGHT TO SHUT DOWN, DENY OR LIMIT ACCESS
15. TERMS AND CONDITIONS OF SALE
18. CONTACT US
CAESARSTONE LTD. and its affiliates (collectively, “CAESARSTONE” or “we”) uses different cookies on this website (the “Website”).
We may change this Cookies Policy from time to time by updating this page. We highly recommend that you check this page from time to time to ensure that you are informed of any changes.
- ABOUT COOKIES
Cookies help provide a better, faster and safer user experience. Cookies are small text file containing a string of characters that can be placed and stored on your device (e.g. computer, tablet or mobile device) or are embedded invisibly on web pages, that uniquely identify your browser or device or you when you visit a website, mainly for record-keeping purposes. Cookies allow a website to know if your computer or device has visited that website before, so you don’t have to keep re-entering them whenever you come back to the website or browse from one page to another. They are commonly used to make websites work more efficiently, as well as to provide reporting information. Cookies record information about your online preferences and allow CAESARSTONE to tailor the user experience to your interests. Information supplied by cookies can help CAESARSTONE to analyze your use of the Website and help CAESARSTONE to provide you with a better user experience. Most Cookies will not collect information that personally identifies you. They will collect more general information such as how users arrive at and use our websites. For more information about Cookies we recommend you visit: http://www.aboutcookies.org or www.allaboutcookies.org.
2. TYPES OF COOKIES USED BY CAESARSTONE
- Session v. Persistent Cookies. Cookies can remain on your device for different periods of time: “session cookies” exist only while your website browser is open and these are deleted automatically once the browser is closed; a “persistent cookie”, on the other hand, will survive after your browser is closed and remain valid until its set expiry date, unless deleted by the user before the expiry date. Persistent cookies can be used by websites to recognize your device at a later time or for more than one usage session. For example, if you have asked us to remember preferences like your location or your username. CAESARSTONE uses certain session cookies on part of its Website, inter-alia, to track user’s activity on the Website so a user does not get asked for the same information he has already given to the Website and without having to authenticate each new area he visits; and/or to detect fraudulent activity.
- Analytics and Research Tools. CAESARSTONE may use or enable third party cookies for analytics purposes measuring the use of the Website and activities performed through the Website (e.g., statistical information generated from an analytics cookie is used to count the number of your visits to the Website) (“Analytics Cookies”). If you have disabled one or more Analytics Cookies, we may still use information collected from Analytics Cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
- Marketing Cookies. CAESARSTONE may use marketing cookies to deliver ads that we believe are relevant to you and your interests. For example, we may use targeting or advertising cookies to customize the advertising and content you receive on our Website and to help measure the effectiveness of our advertising campaigns. It is important to note that at no time will we or our service providers attempt to identify you individually, and at no time do we know who you are or what pages you individually have been looking at – we simply aggregate the relevant information to create the market segments of groups of people of similar interests. We consider that this makes a more valuable and unique experience to users by delivering advertising that is more interesting and useful to you.
3. HOW TO CONTROL COOKIES
You can control cookies and/or delete cookies that are already stored on your website/mobile device. Most browsers allow users to access and control most cookies through the browser settings. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. Please note that some of the cookies are strictly necessary to the working of the Website. Therefore, if you set your browser to disable, reject or block cookies, some parts of the Website may not function properly and you may not be able to access certain features of the Website and other features of our Service may not work properly or in some cases, our Website and/or Services will not be accessible at all. More information on how to control, including how to see what cookies have been set and how to manage and/or delete cookies can be found at: http://www.aboutcookies.org, www.allaboutcookies.org https://help.yahoo.com/kb/devices-cache-cookies-sln14733.html.
Our Websites does not respond to browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party website or online services.
Other parties may collect personally identifiable information about an individual consumer’s online activities over time and across different websites when you use our Website.
You can contact us by using our Website contact form, available at: https://www.caesarstoneus.com/about-us/contact-us/
This Cookies Policy was last updated on December 2nd, 2020