Reading: Privacy & term of use

Privacy & term of use

Privacy Policy

This Privacy Notice (the “Notice“) describes the information that CaesarStone Ltd. and/or its affiliates (“CS“, “we”, “us”, “our”) collect and process from visitors to our website https://www.caesarstoneus.com/ (the “Website”). It also describes our practices for collecting, using, maintaining and processing your information, and the rights and options available to you with respect to the personal data we process.

PERSONAL DATA COLLECTED

We process information you provide us when you submit an inquiry through our Website, by email or through another contact channel

You can submit an inquiry through our online contact form or by calling, emailing or writing to us. We will collect the information you provide in the inquiry, which typically includes your name, email address, other contact information, country/state, and the text of your message. We refer to this as “Inquiry Information”. The mandatory fields for completion of our online contact-us forms will be marked as such.

We process your information when you register as a user on the Website.

If you register as a user on the Website via the “Personal Area” feature on the Website, we will collect and process your name, email address, and chosen account password. We will also collect information about products and styles you liked, your answers to our design style questionnaires etc. The above information is referred to as “User Account Information”.

You do not have a legal obligation to provide us with the abovementioned information; however, if you choose not to provide this information we may not be able to respond to your inquiry or register you on the Website.

We also collect analytics information about your use of the Website.

When you use the Website, we record and collect certain information about your interactions with the Website, including the IP address from which you access the Website, the page you visited before accessing the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website. We refer to this as Analytics Information“.

HOW YOUR PERSONAL DATA IS USED

To respond to and handle your inquiry.

We will use your Inquiry Information to contact you about your inquiry and handle your inquiry.

To allow you access to administer your user account on the Website.

We will use your User Account Information to administer your user account on the Website.

To send you administrative and marketing communications

We will use your Inquiry Information and User Account Information to send you administrative communications regarding your use of the Website. We may also use your information to send you our newsletters and other marketing communications about CS’s services and products via email. Where we also wish to send you marketing communications via SMS text messages, we will ask for your explicit consent. You will be able to withdraw your consent to receive marketing communications via email or via SMS text messages at any time via the “unsubscribe” link enclosed in each marketing communication you will receive from us.

We will use the Analytics Information for enhancing and developing our Website.

We will use the Analytics Information for development and enhancement of the Website, our email communications and the products and services we offer to customers and users. We also use Analytics Information to better understand the market in which CS operates in and for managerial reporting and business planning.

WHO WILL PROCESS YOUR DATA

We will not share your information with third parties, except in the events listed below or when you provide us your explicit and informed consent.

We will share your information with our service providers who help us to operate the Website and our business.

We will share your information with our service providers who assist us with the internal operations of our business and the Website. These companies are authorized to use your personal information in this context only as necessary to provide these services to us and not for their own promotional purposes.

We will share your Information with competent authorities if you abused your right to use the Website or violated any applicable law.

If you have abused your rights to use the Website, or violated any applicable law, we may share your information with competent authorities and with third parties (such as legal counsels and advisors), for the purpose of handling of the violation or breach.

We will share your Information if we are legally required to do so.

If we are required to disclose your information by a judicial, governmental or regulatory authority.

We will share your Information with third-parties in any event of change in CS’s structure.

If CS’s operation is reorganized within a different framework, or through another legal structure or entity (such as due to a merger or acquisition), we will share your information only as required to enable the structural change in the operation of CS.

We do not sell your information.

We do not sell your information, nor have we done so in the past 12 months.

SECURITY AND DATA RETENTION

We will retain your information for as long as we need it to operate the Website and interact with users, and thereafter as needed for record-keeping purposes.

We will retain your Information for the duration needed to support our ordinary business activities operating the Website and interacting with users. Thereafter, we will still retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims and enforce our agreements.

We implement measures to secure your Information

We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Website will be immune from information security risks.

INTERNATIONAL DATA TRANSFERS

We will internationally transfer your Information only in accordance with applicable data protection laws.

If we transfer your personal data for processing at locations outside your jurisdiction, we will abide by data transfer rules applicable to these situations.

ADDITIONAL INFORMATION FOR INDIVIDUALS IN CALIFORNIA

Below is a detailed description of the information we collect from visitors to our Website and the business or commercial purposes for which we use each category of personal information. This is also the information we have collected in the past 12 months.

Categories of Personal Information	Typical Types of Personal Information Collected	Business or commercial purposes pursuant to the CCPA	Specific purposes
Identifiers	Name, email address, telephone number. Sensitive information: username, password	Providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments.	See above in “How your data is used” and “Who will process your data”
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual	Information you provide when you interact with us. Your account preferences. Information about your style preferences, such as products and designs you like.	Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, providing analytic services,	See above in “How your data is used” and “Who will process your data”
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Information about products you added to your Personal Areas on the Website.	or providing similar services on behalf of the business or service provider.	See above in “How your data is used” and “Who will process your data”
Internet or other electronic network activity information	Your IP address from which you access the Website, your operating system, the page you visited before accessing the Website, time and date of access, type of browser used, language used, links clicked, and actions taken while using the Website.	Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, prosecuting those responsible for that activity. Undertaking internal research for technological development and demonstration. Undertaking activities to verify or maintain the quality of the service and to improve, upgrade or enhance the service. Debugging to identify and repair errors. Performing services on behalf of the business or service provider, including maintaining or servicing accounts, providing customer service, providing analytic services, or providing similar services on behalf of the business or service provider.	See above in “How your data is used” and “Who will process your data”

Disclosure of personal information we collect about you.

The chart below explains the personal information we disclosed for a business purpose to third parties in the preceding 12 months.

Categories of personal information (under the CPRA)	Categories of third parties to whom we disclose your information and the specific business or commercial purpose for the disclosure
Identifiers	With outside legal counsels and authorities, for the purpose of responding to, handling, and mitigating suspected violations of law in connection with our business.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual	With third parties to which a law or binding order requires us to disclose your information to. Our purpose in doing so complying with our obligations under the law or the binding order.
Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	With the target entity of our merger, acquisition or reorganization, and legal counsels, and advisors, for the purpose of facilitating the structural change in the operation of our business within a different framework,
Internet or other electronic network activity information	or through another legal structure or entity (such as due to a merger or acquisition).

Your rights under the CCPA if you are a resident of California.

You have the right to know:

The categories of personal information we have collected about you;
The categories of sources from which the personal information is collected;
Our business or commercial purpose for collecting personal information;
The categories of third parties with whom we share personal information; and
The specific pieces of personal information we have collected about you.

Right to deletion.

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

Delete your personal information from our records; and
Direct any service providers to delete your personal information from their records.

Please note that we may not delete your personal information if it is necessary to:

Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
Debug to identify and repair errors that impair existing intended functionality;
Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
Comply with the California Electronic Communications Privacy Act;
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us and compatible with the context in which you provided the information
OR;

Comply with an existing legal obligation. We also will deny your request to delete if it proves impossible or involves disproportionate effort, or if another exception to the CPRA applies. We will provide you with a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to delete your information.

Right to correct inaccurate personal information

If we receive a verifiable request from you to correct your information and we determined the accuracy of the corrected information you provide, we will correct inaccurate personal information that we maintain about you.

In determining the accuracy of the personal information that is the subject of your request to correct, we will consider the totality of the circumstances relating to the contested personal information.

We also may require that you provide documentation if we believe it is necessary to rebut our own documentation that the personal information is accurate.

We may deny your request to correct in the following cases:

Protection against discrimination

We have a good-faith, reasonable, and documented belief that your request to correct is fraudulent or abusive.
We determine that the contested personal information is more likely than not accurate based on the totality of the circumstances.
Conflict with federal or state law.
Other exception to the CPRA.
Inadequacy in the required documentation
Compliance proves impossible or involves disproportionate effort.

We will provide you a detailed explanation that includes enough facts to give you a meaningful understanding as to why we cannot comply with the request to correct your information.

Protection against discrimination

You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:

Deny goods or services to you;
Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
Provide a different level or quality of goods or services to you; or

Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Please note that we may charge a different price or rate or provide a different level or quality of goods and/or services to you, if that difference is reasonably related to the value provided to our business by your personal information.

Exercising your CCPA rights

You have a number of ways to exercise your CCPA rights:

Individuals from California can submit their CCPA requests by contacting CS either by :
Phone: 877.9QUARTZ (978.2789)
Email: [email protected]

Each request will undergo identity verification as required under the CCPA. CS will send the requester a verification email link to the email on file. Additionally, if you request access to your information CS has on file, then after your verify your email (as explained above), CS will also send an email requesting that you complete and sign a declaration form, as required under the CCPA.

If your identity cannot be verified, or you request access to your information but not return the completed and signed declaration form, CS will not disclose any specific pieces of personal information, and will not delete user information, as supported under the CCPA. You may also designate an authorized agent to make a request under the CCPA on your behalf. To do so, you need to provide the authorized agent written permission to do so and the agent will need to submit to us proof that they have been authorized by you. We will also require that you verify your own identity, as explained above.

MINORS

The Website is not directed to users under 18.

The Website is not directed to users under the age of 18. We do not knowingly collect information or data from children under the age of 18 or knowingly allow children under the age of 18 to use the Website.