Question 1

Does the Caesarstone Warranty cover all applications and usages?

Accepted Answer

These are the approved usages and applications for indoor Caesarstone quartz surfaces, Caesarstone Outdoor and Caesarstone Porcelain:

Indoor Caesarstone quartz surfacesCaesarstone OutdoorPorcelainBurner gas stoves✓✓✓Induction cooktops, except for flush-mounted hobs that are in the “0” line with the surface  ✓✓✓Gas freestanding range✓✓✓PITT cooking✓✓✓All sinks except built-in sinks or sinks from Caesarstone material✓✓✓Pop-up sockets✓✓✓Hot/cold water dispenser✓✓✓Downdraft hoods - extractor fans & pop-up hoods✓✓✓FeelsWarm✓✓✓Drainer grooves✓✓XGas fire pitX✓✓InvisaCookXX✓IncognitoXX✓

Question 2

Are Caesarstone Porcelain surfaces hygienic?

Accepted Answer

Your surface is engineered to be highly nonporous; as such, it is non-absorbent and does not host bacteria, mould, or mildew. As a result, it remains safe and fresh for ultimate cleanliness.

Question 3

What products to avoid in protecting porcelain?

Accepted Answer

Avoid strong chemicals and solvents and strong acids or alkalis, oxidizers or similar materials, regardless of pH.

Avoid harsh cleaning products such as oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chloride

Avoid products containing oils as they may leave a residue. You should rinse all products off thoroughly

If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.

Check each cleaning product on an inconspicuous area first to ensure it doesn’t damage the surface.

Question 4

Which cleaning products are suitable for porcelain?

Accepted Answer

Use recommended cleaning products and checked the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface. Do not use oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble, and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect.

Question 5

Cleaning for Porcelain finishes

Accepted Answer

Honed and Ultra Rough finishes are more prone to metal marks, fingerprints, and other signs of daily use, which can easily be removed with non-abrasive cleaning products such as Soft Scrub Liquid Gel.

Question 6

Cleaning for Honed, Concrete and Rough Finishes

Accepted Answer

Please note that Honed, Concrete and Rough finishes require more cleaning than our Polished finishes. Since there is more exposed surface area with these finishes, metal marks, fingerprints and other signs of daily living will show. Most of these marks can be removed with little effort and non-abrasive cleaning products such as Soft Scrub Liquid Gel.

Question 7

What’s the best way to contact Caesarstone?

Accepted Answer

You can reach us by phone, or go to the nearest Caesarstone distribution center. Go to: Our Distribution Center Locations

Question 8

Which cleaning products are good for quartz?

Accepted Answer

Use recommended cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface. Cleaning products that should not be used, include oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect. See also: How to protect my quartz surface?

Question 9

What is the Caesarstone outdoor ten-year warranty?

Accepted Answer

We go beyond excellence, to give you the reassuring certainly that your surface remains safe, durable, and timelessly beautiful. Our outdoor ten-year warranty enables you to benefit from our full commitment to top quality surfaces, outdoors. It is made available to the original owner of a single-family residence, and goes into effect on the original date of installation. It applies to repairs and replacements of defective materials fabricated and installed by Caesarstone-authorized professionals only, and you must request the service within 30 days of any material failure. You must register to activate your warranty. Proof of paid in full purchase is required. Check out Outdoor Warranties:
Outdoor Surfaces – Residential Warranty
Outdoor Surfaces – Commercial Warranty

Question 10

What are the benefits of Caesarstone’s outdoor collection?

Accepted Answer

Solaris, our outdoor quartz collection, takes three of Caesarstone’s most popular indoor colors outside, offering unique benefits for year-round outdoor entertaining: A durable outdoor kitchen, with the convenience of a stain-free, easy-to-clean surface. Withstands prolonged UV-ray exposure and extreme weather conditions for the long-run, to ensure the surface retains its look over time. Extremely high-fire rated, to resist high cooking temperatures. Increased attention to cleanliness and hygiene, with 100% nonporous surface, just like our indoor models. Ten-year warranty. Go to our Outdoor Collection Warranties:
Outdoor Surfaces – Residential Warranty
Outdoor Surfaces – Commercial Warranty

Question 11

What’s the difference between the outdoor and indoor collections?

Accepted Answer

Indoors or outdoors, Caesarstone crafts the most durable quartz surfaces that are beautifully designed. Our Solaris collection applies this innovation to outdoor surfaces that are designed for extreme environmental conditions, keeping them looking fresh and new for the long-run.

Question 12

How do I protect my outdoor quartz surface?

Accepted Answer

Follow the same instructions provided for indoor quartz surfaces, but also be sure to:

Always cover your outdoor surface when not in use. Clear away metal objects, which should not be left directly on the surface as they stain. Avoid placing deep fat fryers directly on the surface. Clean any stains or residue as soon as possible to prevent them from drying on the surface.

Note that Solaris is not suitable for flooring and wall cladding.

Question 13

How do I clean my outdoor quartz surfaces regularly?

Accepted Answer

For everyday routine cleaning of your outdoor surface, just follow the same instructions provided for indoor quartz surfaces.

See also: How do I protect my outdoor surface?

Question 14

Can Caesarstone be used outdoors?

Accepted Answer

Solaris, Caesarstone’s outdoor collection, provides the convenience of stain-resistant, easy-to-clean surfaces that are highly durable and proven to withstand all the elements – come rain, snow, or shine.

Go to: Solaris

Question 15

How many designs can I choose from?

Accepted Answer

We offer a vast range of different designs, and expand our portfolio every year with new colors that match the latest trends and styles.

We integrate cutting-edge technology with exceptional quality, to deliver the latest designs and ensuring you’ll find your perfect surface.

Our slab dimensions come in Standard, 56.6” x 120” (305 cm x 144 cm), and some colors also come in Jumbo, 64½” x 131½” (164 x 334 cm), with three thickness options of 1.3 cm, 2 cm, and 3 cm, with the widest range of possibilities for edge profiles, shapes, patterns, and finishes. See the technical specifications on each color page.

Question 16

Where is engineered quartz made?

Accepted Answer

Caesarstone, the pioneering frontrunner in quartz surfaces, operates three plants where quartz surfaces are made, one of which is in Savannah, Georgia, USA.

Question 17

Are quartz surfaces hygienic?

Accepted Answer

Your quartz surface is engineered to be highly nonporous, and as such it is non-absorbent, and does not host bacteria, mold, or mildew, remains safe and fresh for ultimate cleanliness.

Question 18

Where can I find my local Caesarstone dealer?

Accepted Answer

We have an extensive network of dealers and a vast network of fabricators. Go to: Where to Buy

Question 19

How do I choose the Caesarstone surface that’s right for me?

Accepted Answer

We make it easy for you to find just the right surface for you, by color, pattern, and finish. Caesarstone offers five color families to choose from, each with a wide range of patters (specks and veining), and different finishes.

As your trusted companion on your design journey, we offer the tools you need and the information you require for walking confidently on your creative path that realizes your dream of the perfect surface.

Question 20

What is a honed vs. polished surface?

Accepted Answer

Stone finishes give the surface its final look in terms of tactility (feel in touch), light reflection, and overall coming together of color and pattern. It is determined by the depth of grounding the slab undergoes in its final stages. Honed is a more matted sheen that has a flat, smoother texture, while polished gives off a highly reflective, bright shine.

Question 21

Is quartz fit for outdoor use?

Accepted Answer

Solaris, by Caesarstone, is our only outdoor collection that is suitable for outdoor application, made to withstand prolonged UV-ray exposure, and extreme weather.

Question 22

How many designs can I choose from?

Accepted Answer

We offer a vast range of different designs and expand our portfolio every year with new collections that match the latest trends and styles.

We integrate cutting-edge technology with exceptional quality, to deliver the latest designs, to ensure you’ll find your perfect surface. All of our surfaces come in standard slab dimensions of 56.5*x120” and in thickness of 1.3 cm, 2 cm and 3 cm with the widest range of possibilities of edge profiles, shapes, patterns, and finishes.

Question 23

Where can I put quartz?

Accepted Answer

As our surfaces are so hygienic and durable, they are ideal as kitchen and bathroom countertops. Nonporous and safe, they are perfect in areas where food is being prepared and served. They can be used wherever your imagination allows - from wall panels to stairways, customized furniture to flooring. Our products are here for you to play with, adaptable enough to use anywhere you dare.

Question 24

Is quartz environmentally friendly?

Accepted Answer

We regard the safeguarding of the environment as our highest priority. That’s why we are proud to have been awarded the stringent American Greenguard certification, proving our commitment to reducing our carbon footprint. We also set the benchmark when it comes to using recycled materials in our products, with a range of surfaces that incorporate up to 42% reclaimed quartz.

Read more

Question 25

Where is quartz made?

Accepted Answer

Caesarstone, the pioneering frontrunner in quartz surfaces, operates three plants where quartz surfaces are made, one of which is in Savannah, Georgia.

Question 26

Who are quartz surfaces for?

Accepted Answer

Quartz is for anyone who appreciates stunning design and outstanding quality.  Whether you’re a professional interior designer, an architect, or simply keen to embark on a home design project, Caesarstone can help you create something truly unique.

Question 27

What is the Caesarstone lifetime warranty?

Accepted Answer

We go beyond excellence, to give you the reassuring certainty that your surface remains safe, durable, and timelessly beautiful. Our lifetime warranty enables you to benefit from our full commitment to top quality surfaces. It is made available to the original owner of a single-family residence and goes into effect on the original date of installation. It applies to repairs and replacements of defective materials fabricated and installed by Caesarstone-authorized professionals only, and you must request the service within 30 days of any material failure. You must register to activate your warranty. Proof of paid in full purchase is required. Go to: Lifetime Warranty Check out Outdoor Warranties:
Outdoor Surfaces – Residential Warranty ✎ EditSign
Outdoor Surfaces – Commercial Warranty ✎ EditSign

Question 28

Can any fabricator issue a quartz certificate?

Accepted Answer

Only Caesarstone-certified fabricators can install your surface, to get our lifetime warranty.

Go to: Where to buy

Check out Outdoor Warranties:
Outdoor Surfaces – Residential Warranty ✎ EditSign
Outdoor Surfaces – Commercial Warranty ✎ EditSign

Question 29

What products to avoid in protecting quartz?

Accepted Answer

Avoid strong chemicals and solvents, and strong acids or alkalis, oxidizers or similar materials, regardless of pH.Avoid harsh cleaning products such as: oven/grill cleaners, dishwasher detergent, floor strippers, oil soaps, paint removers/strippers, etc. or any products containing trichloroethane or methylene chlorideAvoid products containing oils as they may leave a residue. All products should be rinsed off thoroughlyIf the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.Check each cleaning product first on an inconspicuous area to ensure it doesn’t damage the surface.

Question 30

How can I prevent patina?

Accepted Answer

Do not allow liquids to dry out or remain on your surface for a long time. Always wipe away wet spills, to prevent limescale forming. This is particularly important on dark surfaces, on which a patina may be more visible.

Question 31

Can I stand on my countertop?

Accepted Answer

Always refrain from placing excessive weight on your countertop. Excessive weight can also have an impact on the underlying cabinet structure.

Question 32

Is quartz scratch proof?

Accepted Answer

Caesarstone surfaces are scratch resistant. However, avoid using sharp objects, such as knives or screwdrivers, directly on the surface. Always use a cutting board especially on dark surfaces, which tend to be more prone to show scratch marks.

Question 33

Can I cut directly on the surface?

Accepted Answer

Always use a cutting board, although quartz surfaces are scratch resistant.

Question 34

How to care for dark surfaces?

Accepted Answer

Dark surfaces may need a little more daily maintenance since they are characteristically more prone to showing signs of daily use than light surfaces. All dark surfaces tend to be more sensitive to noticeable scratch marks and should be protected from sharp objects. A patina may be more visible on dark models, so wipe away liquid spills and don’t let them dry out on the surface. Use of cream-textured cleaning products is not recommended on dark surfaces, check first on an inconspicuous area.

Question 35

How do I protect my quartz surface?

Accepted Answer

Caesarstone surfaces require very little maintenance to keep them looking like new. Here are some pointers for protecting your surface.

Do not let your Caesarstone surface come into contact with strong acids or alkalis, oxidizers or similar materials, regardless of pH.Do not use harsh cleaning products such as: oven/grill cleaners, dishwasher polishing agents, lye, caustic soda, acetone, paint strippers or any products containing trichloroethane or methylene chloride.Do not use plant-based cleaning agents as they may cause a chemical build up.If the surface comes into contact with any products that might damage it, rinse immediately with plenty of water.After cleaning, thoroughly rinse off any cleaning materials with water.Do not allow dirt or liquids to remain on the surface for a long time.If you use a cleaning product that is not Scrub® Liquid Gel, check first on an inconspicuous area that it doesn’t damage the surface. Do not use abrasive scourers, as they can damage the finish/sheen of your Caesarstone surface.

Question 36

Can you clean surfaces with vinegar?

Accepted Answer

If you’re looking to use environmentally safe cleaners on your surface, use a combination of 50/50 vinegar and water. Rinse and dry the surface thoroughly afterward.

Question 37

How to remove patina?

Accepted Answer

Occasionally, the surface should be cleaned with Soft Scrub® Liquid Gel with Bleach and thoroughly dried. Due to Caesarstone's surfaces' high density and non-porous qualities, normal cleaning with a damp cloth and soap is all you need to keep your surface looking great. We recommend a thorough cleaning of your Caesarstone surface on a regular basis (because of the patina that will develop on the surface from day-to-day use) to keep the surface as beautiful as the day it was installed. If you have heavy patina build-up from using non-approved cleaners, please contact our Customer Care department for detailed instructions on how best to remove it.

Question 38

How to remove metal and rust marks?

Accepted Answer

Special use suitable ONLY for spot cleaning, and because of the abrasive nature of this cleaner, use Bar Keepers Friend Power ONLY as follows: Place a small amount on a damp cloth and using very light pressure wipe the area where the marks are, in a circular motion, then rinse thoroughly with warm water and dry with a soft cloth or paper towel. Do not use a scouring pad.

Question 39

How to remove dried spills?

Accepted Answer

To remove adhered material, first reanimate the spill with water for several minutes. Then, follow our recommended cleaning methods and clean the surface with a damp cloth to remove any marks left behind and any residual dirt. Do not use any abrasive pads to clean tougher dirt as they can damage the finish and sheen of your surface.

Question 40

What is Quartz?

Accepted Answer

Quartz surfaces are man-made engineered stones, combining up to 90% raw quartz crystals with numerous resin binders and dashes of pigment dyes, all pressed together using innovative patented technology that produces a range of incredibly durable and superbly beautiful quartz surfaces.

Expanding on the patented 1970s Breton system, Caesarstone pioneered the market segment of quartz surfaces, worldwide, proven to be highly improved alternatives to natural stone, such as marble and granite.

Quartz mineral is as common as sand, yet tougher than steel, with a hardness of 7 compared with the 10 of a diamond (Mohs scale). Resistant to stains, scratches and cracks, quartz is impervious to heat and cold and to common household chemicals.

Quartz surfaces combine form and function, allowing for the most diverse, durable, and practical applications. Our surfaces retain the cool, tactile qualities of natural stone, while offering design freedom with almost unlimited application possibilities in hygienic, durable, and beautiful surfaces.

Question 41

What is Caesarstone made of?

Accepted Answer

Caesarstone is the pioneering manufacturer of premium quart surfaces, offering the largest variety of designs for over three decades. Our unique mixture of ground quartz aggregates, resins, and pigment create surfaces that last a lifetime. See also: What is Quartz? Where can I find my local Caesarstone dealer?

Question 42

How do I get my lifetime warranty?

Accepted Answer

Register your purchase immediately and activate your warranty. Proof of paid in full purchase is required. Go to: Lifetime Warranty Check out Outdoor Warranties:
Outdoor Surfaces – Residential Warranty ✎ EditSign
Outdoor Surfaces – Commercial Warranty ✎ EditSign

Question 43

How do I clean quartz surfaces regularly?

Accepted Answer

For everyday routine cleaning, a splash of warm water and soap or a mild detergent will do. Plant oil-based soaps should be avoided. Our surfaces are extremely strong, nonporous, and stain resistant, so just wipe with a soft cloth or dipped in warm soapy water or use our convenient Soft Scrub Gel, then rinse with water and dry with a soft cloth or paper towel. For tougher blemishes, apply a non-abrasive cleaner such as Soft Scrub® Liquid Gel with Bleach or a mild degreaser on a damp cloth and wipe the surface. Rinse with warm water to wash away the residue and dry with paper towel, and your surface is as good as new! It is recommended to do a deep cleaning once a month to prevent patina build up. It’s always good to wipe away wet spills immediately, to prevent a patina from building up.
Finishes other than Polished may need a little more daily maintenance due to their unique patterns and finishes.
See also: How do I protect my quartz surface? How do I care for dark surfaces?

Question 44

Is caring for Caesarstone surfaces really that easy?

Accepted Answer

Caesarstone quartz surfaces are durable and nonporous, making them virtually maintenance free.

Our care-free maintenance and everlasting benefits in performance and appearance give you peace of mind, knowing your surface is completely safe and durable.

See also: How do I protect my quartz surface?

Question 45

How do I remove stubborn stains?

Accepted Answer

Gently rub the area using a soft cloth or paper towel with an approved cleaner Soft Scrub Liquid Gel. Clean a larger area than the stain itself, is a circular motion. Rinse with water, and dry with a soft cloth or paper towel. Repeat the process if the stain is still visible.

See also: How to remove dried spills, metal marks, and rust stains?

Question 46

Do quartz surfaces require sealing?

Accepted Answer

Our quartz surfaces are highly resistant to just about anything, including cracks, scratches, and stains because they are nonporous. This also eliminates the need for sealing or polish and reduces bacterial growth potential. You never need to apply sealer to any Caesarstone surface.

Question 47

Can I place a hot pan on my surface?

Accepted Answer

Caesarstone can withstand very brief exposure to moderate heat, however, any stone material can potentially be damaged by sudden and rapid temperature changes, especially near the edges. Therefore, the best course of action to prevent discoloration or cracking is to use inexpensive and readily available trivets, especially when using cooking units such as electric frying pans, crock pots or toaster ovens. Do not put hot cookware directly on the Caesarstone surface.

Question 48

Does Caesarstone offer a warranty?

Accepted Answer

Caesarstone lifetime warranty gives you peace of mind. Register your indoor surface immediately and activate your lifetime warranty. We also provide a 10-year warranty for our Outdoor Surfaces. Go to Lifetime Warranty

Check out Outdoor Warranties:
Outdoor Surfaces – Residential Warranty ✎ EditSign
Outdoor Surfaces – Commercial Warranty ✎ EditSign

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