Does the Caesarstone Warranty cover all applications and usages?

Caesarstone provides warranty for Caesarstone surfaces in which appliances and applications are installed or fabricated, provided that those appliances and applications are approved for use by Caesarstone, and installed in accordance with the manufacturer’s instructions, Caesarstone fabrication and installation guidelines, and any additional guidelines relating to those appliances and applications. A complete list of approved appliances and applications is below: Indoor Caesarstone quartz surfacesCaesarstone OutdoorPorcelainBurner gas stoves✓✓✓Induction cooktops, except for flush-mounted hobs that are completely level with the surface ✓✓✓Gas freestanding range✓✓✓PITT cooking✓✓✓All sinks except built-in sinks or sinks from Caesarstone material✓✓✓Pop-up sockets✓✓✓Hot/cold water dispenser✓✓✓Downdraft hoods - extractor fans & pop-up hoods✓✓✓FeelsWarm✓✓✓Drainer grooves✓✓XGas fire pitX✓✓InvisaCookXX✓IncogneetoXX✓

Cleaning for Honed, Concrete and Rough Finishes

Please note that Honed, Concrete and Rough finishes require more cleaning than our Polished finishes. Since there is more exposed surface area with these finishes, metal marks, fingerprints and other signs of daily living will show. Most of these marks can be removed with little effort and non-abrasive cleaning products such as Soft Scrub Liquid Gel.

Which cleaning products are good for quartz?

Use recommended cleaning products and check the product first by applying it to an inconspicuous area on the surface. It’s best to avoid using the same cloth you use for washing dishes, as it may transfer oils and other contaminants to your surface. Cleaning products that should not be used, include oven grill cleaners, floor strippers, toilet bowl cleaners, oil soaps, tarnish removers, furniture cleaners, drain products, wipes and cleaners specific to granite, marble and other natural stones, etc. Should your surface accidentally be exposed to any potentially damaging products, rinse immediately with water to neutralize the effect. See also: How to protect my quartz surface?

Are quartz surfaces hygienic?

Your quartz surface is engineered to be highly nonporous, and as such it is non-absorbent, and does not host bacteria, mold, or mildew, remains safe and fresh for ultimate cleanliness.

What is the Caesarstone lifetime warranty?

We go beyond excellence, to give you the reassuring certainty that your surface remains safe, durable, and timelessly beautiful. Our lifetime warranty enables you to benefit from our full commitment to top quality surfaces. It is made available to the original owner of a single-family residence and goes into effect on the original date of installation. It applies to repairs and replacements of defective materials fabricated and installed by Caesarstone-authorized professionals only, and you must request the service within 30 days of any material failure. You must register to activate your warranty. Proof of paid in full purchase is required. Go to: Lifetime Warranty Check out Outdoor Warranties: Outdoor Surfaces – Residential Warranty ✎ EditSign Outdoor Surfaces – Commercial Warranty ✎ EditSign

Can any fabricator issue a Caesarstone warranty certificate [or] lifetime warranty?

Only Caesarstone-certified fabricators can install your surface to get our lifetime warranty . Go to: Where to buy Check out Outdoor Warranties: Outdoor Surfaces – Residential Warranty ✎ EditSign Outdoor Surfaces – Commercial Warranty ✎ EditSign

Can you clean surfaces with vinegar?

If you’re looking to use environmentally safe cleaners on your surface, use a combination of 50/50 vinegar and water. Rinse and dry the surface thoroughly afterward.

How to remove patina?

Occasionally, the surface should be cleaned with Soft Scrub® Liquid Gel with Bleach and thoroughly dried. Due to Caesarstone's surfaces' high density and non-porous qualities, normal cleaning with a damp cloth and soap is all you need to keep your surface looking great. We recommend a thorough cleaning of your Caesarstone surface on a regular basis (because of the patina that will develop on the surface from day-to-day use) to keep the surface as beautiful as the day it was installed. If you have heavy patina build-up from using non-approved cleaners, please contact our Customer Care department for detailed instructions on how best to remove it.

How to remove metal and rust marks?

Special use suitable ONLY for spot cleaning, and because of the abrasive nature of this cleaner, use Bar Keepers Friend Power ONLY as follows: Place a small amount on a damp cloth and using very light pressure wipe the area where the marks are, in a circular motion, then rinse thoroughly with warm water and dry with a soft cloth or paper towel. Do not use a scouring pad.

How to remove dried spills?

To remove adhered material, first reanimate the spill with water for several minutes. Then, follow our recommended cleaning methods and clean the surface with a damp cloth to remove any marks left behind and any residual dirt. Do not use any abrasive pads to clean tougher dirt as they can damage the finish and sheen of your surface.

How do I get my lifetime warranty?

Register your purchase immediately and activate your warranty. Proof of paid in full purchase is required. Go to: Lifetime Warranty Check out Outdoor Warranties: Outdoor Surfaces – Residential Warranty ✎ EditSign Outdoor Surfaces – Commercial Warranty ✎ EditSign

How do I clean quartz surfaces regularly?

For everyday routine cleaning, a splash of warm water and soap or a mild detergent will do. Plant oil-based soaps should be avoided. Our surfaces are extremely strong, nonporous, and stain resistant, so just wipe with a soft cloth or dipped in warm soapy water or use our convenient Soft Scrub Gel, then rinse with water and dry with a soft cloth or paper towel. For tougher blemishes, apply a non-abrasive cleaner such as Soft Scrub® Liquid Gel with Bleach or a mild degreaser on a damp cloth and wipe the surface. Rinse with warm water to wash away the residue and dry with paper towel, and your surface is as good as new! It is recommended to do a deep cleaning once a month to prevent patina build up. It’s always good to wipe away wet spills immediately, to prevent a patina from building up. Finishes other than Polished may need a little more daily maintenance due to their unique patterns and finishes. See also: How do I protect my quartz surface? How do I care for dark surfaces?

Is caring for Caesarstone surfaces really that easy?

Caesarstone quartz surfaces are durable and nonporous, making them virtually maintenance free. Our care-free maintenance and everlasting benefits in performance and appearance give you peace of mind, knowing your surface is completely safe and durable. See also: How do I protect my quartz surface?

How do I remove stubborn stains?

Gently rub the area using a soft cloth or paper towel with an approved cleaner Soft Scrub Liquid Gel. Clean a larger area than the stain itself, is a circular motion. Rinse with water, and dry with a soft cloth or paper towel. Repeat the process if the stain is still visible. See also: How to remove dried spills, metal marks, and rust stains?

Does Caesarstone offer a warranty?

Caesarstone lifetime warranty gives you peace of mind. Register your indoor surface immediately and activate your lifetime warranty. We also provide a 10-year warranty for our Outdoor Surfaces. Go to Lifetime Warranty Check out Outdoor Warranties: Outdoor Surfaces – Residential Warranty ✎ EditSign Outdoor Surfaces – Commercial Warranty✎ EditSign

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Whether you have a question about our services or need support, our teams are ready to help you.

- 877.978.2789
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- 1401 W. Morehead St. Charlotte,
  NC 28208
- info@caesarstoneus.com
- pr@caesarstoneus.com
- sales@caesarstoneus.com

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